Last updated: 12 October 2026
This Delivery Policy explains how delivery works for WEEKLY grocery orders. WEEKLY operates from Omassery, Kozhikode, Kerala, India. Delivery is available only where the service can fulfil an order at the time it is placed.
1. Delivery area
WEEKLY primarily serves areas in and around Kozhikode district, Kerala. Nearby locations may be served depending on delivery availability. The service area is not guaranteed for every pin code or address and may change as operations develop. An order may be accepted only when delivery to the submitted location is feasible.
2. Delivery charges
Delivery charges may depend on the distance between the shop/service location and the delivery location, together with the delivery settings in effect for that order. Where GPS access is requested, the app may use it to estimate distance and calculate the delivery charge. Review the charge displayed or confirmed before submitting the order.
Any platform or packing fee, coupon, discount or free-delivery offer applicable to an order should be shown or confirmed in the bill/order flow. Offers may be limited by their displayed conditions or customer eligibility. Do not assume delivery is free unless the order confirms it.
3. Delivery timing
Delivery time can vary with product availability, order volume, distance, weather, traffic and other operational circumstances. Unless a specific time is expressly confirmed for an order, any estimated time is only an estimate and not a guaranteed arrival time.
4. Order confirmation and product availability
Submitting an order is a request for fulfilment. Orders are subject to confirmation, stock availability and delivery feasibility. If an item is unavailable or an order detail needs clarification, WEEKLY may contact the customer to discuss the next step or an available alternative.
5. Accurate address and contact details
Customers should provide a correct phone number, address and useful delivery instructions, and remain reachable around the expected delivery time. Incorrect or incomplete details may delay delivery or prevent handover. If the address or contact number needs to be corrected, contact WEEKLY as soon as possible.
6. GPS and location sharing
If the app requests GPS permission, location may be used to estimate delivery distance and calculate charges. In the current order flow, the delivery location may be included in the WhatsApp order message. Location permissions and WhatsApp are subject to the relevant device and third-party settings. See the Privacy Policy for more information.
7. Receiving an order
Please check the items and quantities at handover where reasonably possible. If an item appears damaged, missing or incorrect, tell the delivery person at handover or contact WEEKLY promptly through the available support channel. This helps us review the issue fairly.
8. Delays or unsuccessful delivery
If delivery is delayed or the customer cannot be reached, WEEKLY may contact the customer to coordinate. A delivery may need to be rescheduled, returned or cancelled depending on the circumstances and applicable order process. Any additional delivery attempt or charge, if applicable, should be communicated before it is applied; this policy does not create an undisclosed automatic fee.
9. Cancellation, returns and refunds
Cancellation requests, returns, damaged or incorrect items and refund questions are handled through the order controls and support process available for the order. Submitting a request does not itself mean it has been approved. Applicable consumer rights are not excluded by this policy. Please see the Terms & Conditions and the separate Cancellation & Refund Policy when published.
10. Contact and complaints
For delivery questions or complaints, email weeklyofficial7@gmail.com. Customers using Login & Order may also use the in-app Help & Support option.