Last updated: 12 October 2026
These Terms & Conditions apply when you access or use WEEKLY (“we”, “us” or “our”), a grocery ordering and delivery service operating from Omassery, Kozhikode, Kerala, India. By using the service or placing an order, you agree to these terms. If you do not agree, please do not use the service.
1. Using WEEKLY
- You must provide information that is accurate to the best of your knowledge, including your name, phone number and delivery details when requested.
- You may place a Guest QuickOrder without creating an account, or use Login & Order with Google authentication.
- You are responsible for keeping access to your Google account secure and for activity carried out through your account.
- Do not misuse the service, submit false orders, interfere with the app or attempt to access another customer’s information.
2. Products, availability and prices
Products are offered subject to availability. We aim to show accurate descriptions and prices, but mistakes or stock changes may occur. If a product is unavailable or an order detail needs clarification, WEEKLY may contact you to discuss an appropriate correction or alternative before fulfilment.
The bill may include product amounts, discounts or coupons, delivery charges and any platform or packing charges displayed for the order. The final amount confirmed for the order is the amount payable, subject to any valid adjustment agreed with you.
3. Orders and confirmation
Submitting an order is a request to purchase the selected products. An order may require confirmation and remains subject to product availability and delivery feasibility. Please check the items, quantities, delivery details and total before submitting the order.
Guest order details may be retained in WEEKLY’s business order records even though no customer account is created. See our Privacy Policy for details about information handling.
4. Delivery and location
Delivery is offered only in areas served by WEEKLY at the time of the order. Delivery time may vary due to distance, availability, weather, traffic or other circumstances. Where the app requests GPS access, it is used to estimate delivery distance and calculate delivery charges; the current order flow may send the delivery location in the WhatsApp order message.
Applicable delivery charges and any other fees should be reviewed before the order is placed. The separate Delivery Policy, when published, will provide additional details.
5. Payment
Payment methods available for an order will be communicated or shown in the ordering flow. These may include Cash on Delivery and supported digital payment methods. Please follow the payment instructions provided for your order and do not send payment credentials or one-time passwords to anyone claiming to represent WEEKLY.
6. Cancellation, returns and issues
Order cancellation requests, returns, damaged or incorrect products and refund questions are handled under the applicable order flow and the Cancellation & Refund Policy when published. A request is not automatically approved merely because it has been submitted. The status shown by WEEKLY or communicated by an authorised representative determines whether a request has been accepted.
Please inspect the products at handover and promptly tell the delivery person or contact WEEKLY if items are damaged or incorrect. Nothing in these terms is intended to remove rights that cannot legally be excluded under applicable law.
7. Accounts and account deletion
You may request deletion of your customer account using the account controls provided in the app, where available. After deletion, previous bills and orders may no longer be visible to you through the customer account. WEEKLY may retain necessary business, order, billing and accounting records for legitimate operational purposes or where required by law. Retained business records may remain accessible to authorised administrators.
8. Privacy
Use of personal information is explained in the Privacy Policy. By using WEEKLY, you acknowledge that information may be processed as described there to manage orders, delivery, support, security and necessary business records.
9. Service availability and limitations
We may update, suspend or discontinue parts of the service for maintenance, security, operational or other reasonable reasons. We aim to keep information accurate and the service available, but do not guarantee uninterrupted access or that the app will always be free of errors.
10. Liability and applicable rights
To the extent permitted by applicable law, WEEKLY is not responsible for losses caused by inaccurate information supplied by a customer, third-party service interruptions or events outside reasonable control. These terms do not exclude or limit any liability or consumer rights that cannot lawfully be excluded or limited.
11. Changes to these terms
We may update these terms when the service or applicable requirements change. The updated version will be published on this page with a revised “Last updated” date. Please review it periodically.
12. Contact and complaints
For questions, complaints or requests relating to these terms, contact WEEKLY at weeklyofficial7@gmail.com. Customers using Login & Order may also use the in-app Help & Support option.