Contact WEEKLY
- Email: weeklyofficial7@gmail.com
- In-app support: Login & Order customers can use the Help & Support feature in the app, where available.
- Business location: Omassery, Kozhikode, Kerala, India.
What you can report
You may contact us about order status, missing or incorrect items, delivery delays, delivery charges, bills, payments, coupons, cancellation requests, return requests, account access, or a concern about how your information is handled.
What to include
- Your order or bill number, if available.
- The date of the order and a short description of the issue.
- Relevant details or a photo, if it helps explain a product or delivery issue.
Please do not send passwords, OTPs, full payment-card details, or other unnecessary sensitive information.
How complaints are handled
WEEKLY will review the details provided and may contact you for clarification. Resolution time can vary depending on the issue, shop or delivery partner availability, and any checks required. We do not promise a fixed response time on this page.
For cancellation or return matters, please also review the Cancellation & Refund Policy and follow the request options shown in the app. A request may need review or approval; sending a complaint does not automatically cancel an order or guarantee a refund.
Fair and lawful handling
We aim to handle complaints fairly and use the information provided to investigate and respond. Nothing in this policy limits rights or remedies that apply under applicable law.